Refund Policy
Cancellations
If you need to cancel or reschedule your appointment, please provide at least 72 hours' (3 days') notice.
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Appointments cancelled more than 72 hours before the scheduled time will receive a full refund of any booking deposit or prepayment.
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Appointments cancelled less than 72 hours before the scheduled time are non-refundable.
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Clients who do not attend their appointment without prior notice ("no-shows") are not eligible for a refund.
These terms help protect appointment time that has been reserved exclusively for you.
Refund & Cancellation Policy
At Liliia Hair, I want every client to leave feeling happy with their hair. If you're not completely satisfied with your service, please get in touch within 7 days of your appointment so we can discuss your concerns.
Where appropriate, I may offer a complimentary adjustment to your haircut or colour. This gives me the opportunity to correct any issues and ensure you're happy with the final result.
Refund terms:
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Refunds are generally not offered for completed services.
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If another stylist has altered your hair after your appointment, I am unable to offer a refund or complimentary correction.
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A change of mind after your appointment does not qualify for a refund.
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Hair colour results can vary depending on your hair's condition, previous colour history, and how aftercare instructions are followed.
Retail Products
If you've purchased a retail product that is faulty, please contact me within 14 days of purchase so I can arrange a replacement or refund where appropriate.If you have any questions about this policy, please get in touch using the contact details on the website. I will always do my best to find a fair and reasonable solution.